Sony In-Ear WF-1000XM5 Wireless Noise-Cancelling Headphones

In the event of the buyer purchasing an item and deciding not to keep it for any reason other than manufacturer defect, return shipping will be paid by the buyer.

Contact us right away. We'll send you a prepaid return label and facilitate a fast exchange at no extra cost to you.

Place your order by 2:00 PM EST for same-day shipping! Orders received after the cutoff ship the next business day.

Standard Shipping: 3–4 Business Days.

Next Day Shipping: 1 Business Day.

Please Note: Delivery dates are estimates. While we ensure timely dispatch, we are not responsible for delays caused by the courier. Additionally, customers are responsible for the cost of reshipping any orders returned due to incorrect address entry.

We ship to the address exactly as entered on your order, so please check it carefully at checkout. If you need to correct it, contact us at info@swiftronics.tech with your order number right away — we can only update an address before the order is fulfilled. Once a carrier confirms delivery to the address on the order, we are unable to recover, replace, or refund the parcel, and carriers do not accept claims in these cases. Parcels returned to us as undeliverable, refused, or unclaimed are refunded less original shipping and any carrier return fees.

Nothing here limits any right or remedy available to you under applicable consumer protection law that cannot be waived or limited by agreement.

Yes, we ship across the U.S., including Puerto Rico, Hawaii, and Alaska.

We partner with a variety of reliable couriers to ensure the best service based on your location and chosen shipping method.

Signature Requirement: For your security, all orders exceeding $250 USD require a signature upon delivery.

Hold for Pick up: To ensure the safety of your shipment, we reserve the right to hold packages for pickup at your local courier depot at our discretion.

Returns must be started within 30 days of receipt, and return shipping is paid by the buyer. If the item has been used or shows signs of usage, a restocking fee of no less than 20% of the original purchase price applies. Swiftronics reserves the right to inspect any item before approving a refund.

At Swiftronics we offer a 30-day warranty on all our international devices, issued as a repair, or a replacement if a repair is not feasible. This warranty applies to product defects and failures only. Warranty claims made after 30 days are redirected to the product manufacturer and are subject to the manufacturer's policies. Under no circumstances will liquid or physical damage be covered by warranty.

Final sale (not eligible for return): accessories and wearables, home theatre items, open box devices, and extended warranty purchases.

Full details: Return & Refund Policy.

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Yes! Swiftronics partners with SureBright to offer comprehensive extended warranty programs. These plans go beyond standard manufacturer coverage to include both mechanical breakdowns and accidental damage, such as drops and liquid spills.

Duration: Coverage typically ranges from one to three years, depending on the specific product.

How to Purchase: You can view available protection options directly on the product page of the item you're interested in.

Post-Purchase Window: If you didn't add coverage at checkout, you have up to 30 days after your purchase to add a protection plan.

Purchases of additional warranty coverage are non-refundable.

Yes. If a US retailer has a lower price on the identical item, we'll match it at the time of purchase.

To qualify, the item must be:

• Identical: same brand, model number, storage, color and version. A Global model is only matched against the same Global model.
• Brand new, in stock, and sold and shipped by the retailer itself.
• Publicly advertised in US dollars when you ask. Sale prices count.

We don't match:

• Independent third-party sellers, dropshippers, peer-to-peer marketplaces, or open box / liquidator sites.
• Clearance, liquidation, or doorbuster and limited-quantity deals.
• Pricing errors, bundles, financing or gift-card offers, and coupon or member-only prices.

How to ask:

• Call 1-866-863-7010 or email info@swiftronics.tech with the link before you order. Once we verify it, we'll send you a checkout link at the matched price.
• All price matches must be made and verified at the time of purchase. We can't offer retroactive price matches or partial refunds after an order is placed.
• We match the item price before tax, one unit per item per customer. Brand-new items only.

Whether you choose to buy online or in-store, the prices are the same.

SWIFT CERTIFIED is our category for open-box products, including customer trade-ins and returns due to buyer’s remorse. Every device goes through a multi-point technical and physical inspection, and comes with an extended 90-day Swiftronics warranty. You can add 1–3 years of extra coverage through SureBright at the time of purchase.

Open box devices may not include headphones for hygienic reasons, and may have minor cosmetic differences compared to brand-new units. Open box devices are final sale.