Privacy policy

Last updated: November 12, 2026

This Privacy Policy explains how Swiftronics Holdings LLC ("Swiftronics", "we", "us") collects, uses and shares personal information when you visit swiftronicsinc.com (the "Site"), buy from us, or contact us. Personal information means information that identifies you or can reasonably be linked to you.

1. Information we collect

Information you give us

Contact details: name, email address, phone number, and shipping and billing addresses.
Order details: products you buy, prices, discounts used, and return, exchange and warranty requests.
Account details: login information, order history, wishlist and rewards activity.
Messages: emails, calls, chats and forms you send us, including price match and return (RMA) requests.
Reviews and feedback you post.
Trade-in details, such as the device you want to sell and how you want to be paid.
Identity checks: for some orders, such as orders flagged for possible fraud, we may ask for a copy of a government-issued photo ID to confirm the order is really yours.

Payment information. Payments are handled by Shopify and our payment providers. We do not store your full card number.

Information collected automatically. When you use the Site, we and our partners use cookies, pixels and similar tools to collect information such as your IP address, device and browser type, general location (from your IP address), pages and products you view, items you add to your cart, how you reached the Site, and the date and time of your visit.

Information from others. We may receive information from Shopify, payment providers, shipping carriers, advertising and analytics partners, GOVX ID (only whether you are eligible for a verified discount), our trade-in partner, SureBright (if you buy a protection plan), and AI shopping assistants or other services you use to shop with us.

2. How we use your information

To process, ship and track orders, and to handle returns, exchanges and warranty claims.
To give customer support and answer your questions.
To prevent fraud and keep the Site and our customers safe, including identity checks on flagged orders.
To run our rewards program, price matching, trade-ins and verified discounts.
To send you emails or texts about your orders.
To send you marketing emails or texts if you sign up for them.
To show you ads and measure how our ads perform, on our Site and on other websites and apps.
To understand how people use the Site and to improve our products and services.
To follow the law, enforce our Terms of Service and protect our rights.

3. Email and text messages

You can unsubscribe from marketing emails at any time using the link in the email. If you sign up for marketing texts, you agree to receive recurring automated marketing text messages from Swiftronics at the number you gave us. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for help. We do not share your mobile number or text opt-in with third parties for their own marketing.

4. Cookies, pixels and ads

We use cookies and pixels from Shopify, Google, Meta (Facebook and Instagram), Microsoft, OpenAI (ChatGPT) and Klaviyo to run the Site, remember your cart, understand how the Site is used, and show and measure ads, including ads on other websites and apps. Under some US state laws, sharing information with ad partners for targeted ads may count as "selling" or "sharing" personal information.

You can opt out of this through our cookie banner or the "Your privacy choices" link at the bottom of the Site. We also treat a Global Privacy Control (GPC) signal from your browser as a request to opt out. You can also block or delete cookies in your browser settings, but some parts of the Site may not work properly.

5. Who we share information with

Service providers that help us run our business, such as Shopify (our store platform), payment providers, shipping carriers like UPS, email and text tools (Klaviyo), site personalization and cart tools (Rebuy), our rewards and wishlist tool (Growave), and data and reporting tools. They may only use your information to provide services to us.
Program partners, such as SureBright (protection plans), GOVX ID (verified discounts) and our trade-in partner, when you use their services.
Advertising and analytics partners, such as Google, Meta, Microsoft and OpenAI, as described in section 4.
AI shopping assistants and other platforms you choose to shop through. When you shop with us through a service like ChatGPT, that service handles your information under its own privacy policy, and we receive the order details we need to fulfill your order.
For legal reasons: to follow the law, respond to valid legal requests, prevent fraud, or protect the rights, property or safety of Swiftronics, our customers or others.
Business changes: if our business is sold or merged, your information may be transferred as part of that deal.

We do not sell your personal information for money.

6. Your privacy rights

Depending on the state you live in, you may have the right to:

know what personal information we have about you and get a copy of it;
correct information that is wrong;
delete your information;
opt out of the "sale" or "sharing" of your information and of targeted advertising;
appeal our decision on your request.

To make a request, email info@swiftronics.tech with the subject "Privacy request", or call 1-866-863-7010. To opt out of sale, sharing or targeted ads, use the "Your privacy choices" link. We will check your identity before we act on a request, usually by matching information we already have. You can use an authorized agent to make a request for you. We respond within the time the law requires, usually within 45 days. If we deny your request, you can appeal by replying to our decision. We will not treat you differently for using your privacy rights.

7. How long we keep information

We keep personal information only as long as we need it for the reasons in this policy, such as completing orders, handling returns and warranty claims, preventing fraud, and meeting tax, accounting and legal requirements. ID copies collected for identity checks are kept only as long as needed to verify the order and handle any related dispute.

8. Security

We use reasonable measures to protect your information. No website or system is 100% secure, so we cannot guarantee total security.

9. Children

The Site is not meant for children under 16. We do not knowingly collect personal information from children under 16. If you believe a child has given us information, contact us and we will delete it.

10. Where your information is processed

Swiftronics operates from Canada and the United States, and our service providers may process information in other countries. Your information may be stored and processed outside the state or country where you live.

11. Changes to this policy

We may update this policy from time to time. We will change the "Last updated" date above, and for big changes we will give notice on the Site or by email.

12. Contact us

Swiftronics Holdings LLC
30 N Gould St, Sheridan, WY 82801, United States
Email: info@swiftronics.tech
Phone: 1-866-863-7010