Refund policy

Last updated: November 12, 2026

This policy covers orders from Swiftronics USA (swiftronicsinc.com), operated by Swiftronics Holdings LLC.

1. Returns

  • You can start a return within 30 days of receiving your item.
  • If you return an item for any reason other than a manufacturer defect, you pay the return shipping.
  • Some items are final sale and cannot be returned. See section 5.

2. How to start a return

3. Inspection and restocking fee

  • We inspect every returned item before we approve a refund.
  • Items that have been used or show signs of wear have a restocking fee of no less than 20% of the original purchase price.

4. Order cancellations

If you cancel an order before it ships, we refund it minus a 3% transaction fee for processing the order.

5. Final sale items

These items are final sale and cannot be returned:

  • Accessories and wearables
  • Home theatre items
  • Open-box devices, including Swift Certified devices
  • Extended warranty or protection plan purchases

6. Defective on arrival

If your item is defective out of the box, contact us right away. We will send you a prepaid return label and exchange the item at no extra cost to you.

7. Swiftronics warranty

  • International (Global) devices: 30-day Swiftronics warranty. We repair the device, or replace it if a repair is not possible.
  • Swift Certified (open-box) devices: 90-day Swiftronics warranty from the purchase date.
  • What is covered: product defects and hardware failures only.
  • What is not covered: liquid damage or physical damage.
  • The warranty is void if the device has been opened, altered or repaired by anyone else without our written permission.
  • After the Swiftronics warranty period ends, claims go to the product manufacturer under its own policies.

8. Extended protection plans (SureBright)

Optional SureBright protection plans are provided by SureBright under their own terms. To make a claim on a SureBright plan, contact SureBright directly.

Questions

Email info@swiftronics.tech or call 1-866-863-7010.